Docs/Billing
Refunds and withdrawals
Can I get credits back out, and what if a figure is wrong?
Checked against the code on
- Withdrawing credits
- Not possible. Credit is prepaid access to model usage and is never redeemable for money or crypto.
- Chargebacks
- None on crypto: crypto transfers are irreversible. On a card payment, a chargeback for credit you used breaks the terms and askr contests it. Pay by card.
- A wrong charge
- Email ask@heyaskr.ai with the activity line. If we charged you for something the model did not deliver, we put it right.
- A wrong figure on the site
- Prices and conversions are indicative and move with the market and the catalog. Send the page URL to ask@heyaskr.ai and we correct it.
The rules in full are in the terms, summarised on Terms, in short.